Support

Getting help

Write to us and a person will read it. Tell us what you expected to happen and what happened instead. That alone usually settles it.

Email support@pliny.life

Please do not send passwords or one-time codes. Nobody at Pliny will ask you for them.

Things people ask about

Answers first.

Most questions are one of these. If yours is not, the email above still works.

Your plan

Something in my plan looks wrong.

It helps to say which task, what you expected, and roughly when you noticed. If Pliny proposed something odd from an email or a recording, open the item in Review: it shows the exact excerpt it came from, and quoting that tells us more than a screenshot.

A task has a deadline I never confirmed.

Dates Pliny is not sure about are marked provisional and never shown as confirmed. If a provisional date is wrong, edit it on the task and Pliny replans around the new one.

I missed a day. Do I have to rebuild everything?

No. Unfinished flexible work is rescheduled around your fixed commitments automatically. Snooze what can wait, mark what is not possible today, and Today shows you the next step.

Sharing a task

What does someone see when I share a task with them?

Only that task: its title, notes, deadline, repeat rule and the group’s progress. They do not see its source, your other tasks, your calendar or anything else in your workspace. That is true even for a buddy who already has access to parts of your workspace; a shared task is always accepted task by task.

What is the difference between an editor and a participant?

Editors can change the task and invite or remove people. Participants can view the task and manage only their own progress, planning, pin, snooze, focus sessions and reminders.

When is a shared task complete?

The person who created it chooses: complete when any participant marks it done, or only when every participant has. Invitations that have not been accepted never block completion. An editor can change the rule later from the task’s sharing page.

I was invited but I do not have an account.

The invitation email links to a page where you can accept or decline. To accept, sign in with the invited address; a new account is free, and Pliny can verify the address with a six-digit code sent by email. You can decline from the same page without creating anything.

I sent an invitation to the wrong address.

Revoke it from the task’s sharing page. An invitation can only ever be accepted from the address it was sent to, so it cannot be picked up by someone else’s account.

How do I leave a shared task?

Open the task’s sharing page and choose Leave. Your access ends immediately and the task stays in place for everyone else. Editors can also remove participants from the same page.

Buddies

Someone can see more than I meant.

A buddy only ever has the access you granted, area by area, and you can change or revoke it from Contacts at any time. Revoking takes effect immediately, and every buddy read or write of sensitive material is recorded for you.

What can a buddy never do?

Connect integrations, change your security settings, export or delete your account, invite other buddies, or widen their own permissions. The person whose work is being planned always owns the account.

Sources and reminders

Disconnecting Gmail, Calendar or Plaud.

Each disconnects from Sources. Disconnecting stops new material arriving, and you can separately set how long source content is kept, including keeping none of it. Retention decides what happens to what already came in.

Reminders stopped arriving.

Reminders go out over push, email, WhatsApp or text, whichever you linked. WhatsApp and text need an opt-in that you can withdraw, and both depend on the messaging service and your mobile network. Check that the channel is still linked in Reminders before writing to us.

Where do scheduled steps go in my calendar?

Into a dedicated calendar named Pliny in your Google account. Your other calendars are read for fixed commitments and are never changed.

Your data and account

Getting your data out.

Settings has an export that produces a single file containing your tasks, projects, sources, shared-task participation and activity. It is yours to keep and does not require asking us.

Deleting your account.

Settings deletes the account outright. You confirm by typing the phrase it asks for, and it removes your workspace rather than hiding it. This cannot be undone, so export first if you want a copy.

Billing and the Premium trial.

The pricing page explains what Free and Premium include, how allowances reset and how the no-card trial ends. Subscriptions bought through Apple or Google are cancelled in those account settings.

Reporting something serious

Security problems jump the queue.

If you believe someone has access to your account, or you have found a security problem, write to support@pliny.life with “security” in the subject and we will treat it as urgent. Please give us a reasonable chance to fix a vulnerability before publishing it.

Who runs Pliny

Pliny is operated by Filetrack Inc., based in a Delaware corporation in the United States. The privacy policy explains what is collected and why, and the terms set out the agreement between us.